Frequently Asked Questions (FAQ)
​
What does WYSIWYG mean?
WYSIWYG stands for “What You See Is What You Get.” The coral shown in the photo is the exact piece you will receive.
​
Do you offer shipping?
At this time, Down South Aquatics does not offer livestock shipping. We currently serve customers through local pickup and local delivery throughout Naples, Bonita Springs, and select areas of Southwest Florida. As we continue to grow, we plan to expand our delivery area in the future.
​
Do you offer local pickup?
Yes, we offer free local pickup in North Naples, Florida (34120 area). Once your order is placed, we’ll coordinate a convenient pickup time and provide full details.
​
Can I visit or shop in person?
At this time, we operate by online order only and are not set up for in-person browsing. This helps us stay organized and provide the best experience for everyone.​
​
Are your corals quarantined?
We do not currently quarantine corals. All corals are maintained in clean systems and visually inspected. For best results, we recommend customers perform their own dipping and/or quarantine process before adding coral to their tank.
​
Are your fish quarantined?
Our fish are sourced from established marine wholesalers that utilize advanced fish holding systems designed to promote fish health before shipment. These facilities use large-scale filtration, UV sterilization, ongoing fish observation, and copper-managed systems as part of their fish health protocols.
​
Prior to shipping, fish are packed in freshly mixed saltwater rather than water from collection or holding containers. Each bag is filled with fresh saltwater and pure oxygen is added to support respiration during transit. Fish are then shipped in insulated containers with temperature protection as needed to help ensure safe arrival.
​
Once fish arrive at Down South Aquatics, they are acclimated, monitored, and maintained in systems utilizing UV sterilization, regular water changes, and ongoing observation before being offered for sale.
​
We strongly recommend that all customers quarantine new fish before introducing them into their display aquarium.
​
What payment methods do you accept?
We accept all major credit and debit cards through our secure checkout.
​
Do you offer delivery?
Yes, we offer free local delivery in Naples on orders $100+ (availability may vary).
​
How can I contact you?
Call or text (239) 238-3678 or e-mail info@downsouthaquatics.com
​
Do you offer bulk or bundle pricing?
Yes — we’re happy to work with customers on larger orders. If you’re purchasing multiple corals, feel free to reach out before ordering and we may be able to offer a bundle price. Bulk discounts can vary depending on availability and order size, but in general, orders around $1000 are a great starting point to inquire.
​
Do you offer preorders or special requests?
Absolutely. If you don’t see a specific coral you’re looking for, let us know and we’ll do our best to include it in our next shipment, depending on availability. Some preorders may require a deposit or prepayment.